FAQ: Getting Started
What will I need for my installation?
You will need the required components that you would like us to hook up for you. If you dont have any, our technicians will be there to assist you. We have solutions that will fit your budget.
If you have further questions as to what type of equipment, cables or brackets you will need, please call us at 1-800-479-7803.
How do I schedule an appointment?
You will enter your desired appointment date and time during the initial process. Make sure you leave your up to date contact information.We will also ask you some key questions to ensure that we arrive prepared.
Can I schedule my appointment to be completed on a Sunday?
We complete installations Monday through Saturday.We are closed on Sunday, Christmas and New Years Day.Every other date is available.
How do I reschedule an appointment?
We require a minimum of 24 hours notice to reschedule an appointment, if you are unable to give us 24 hours notice we charge a $50 processing fee.Please call 1-408-479-7803 to reschedule your appointment.Our customer ambassadors are available to assist Mon trough Fri 9AM to 6PM PST
How do I know that my installation was scheduled properly?
You will receive an e-mail confirming your order has been completed and is in process.You will receive a second e-mail confirming your scheduled date and time.
Will I get a reminder about my installation?
Yes, our installation technician will call you the night before to confirm your installation.
FAQ: The Installation
Who performs my professional installation?
Your installation will be performed by a trained technician.Our installation technicians are subjected to background checks and ongoing training to ensure that they stay current with the fast moving consumer electronics market.
What will the installation technicians do at my home?
Conduct a pre-installation assessment upon arrival at your home.Explain the work to be performed, and discuss any options available to you. Complete the installation, integrate your newly purchased components into your existing system and ensure that everything works correctly.Then provide you with a brief educational demonstration and answer any questions. We'll remove all debris from the installation site so your house will be as clean as when our professionals arrived.
Do I need to do any prepare anything in my home before the installation?
You just need to clear the immediate installation area of all fragile items and provide adequate working floor space.
Do I need to be home during my installation?
Yes, an adult (18 years+) needs to be present during the entire installation.
Could there be any additional charges?
There should never be any additional charges associated with our standard offerings. If an installation requires additional charges, our technicians are required to present these charges for your approval prior to starting the work.
Is there someone I can talk to if I have questions?
Absolutely!!! We have a Customer Ambassador Program dedicated solely to your satisfaction.
Simply call us at 1-800-479-7803 - Mon trough Fri 9AM to 6PM PST
What happens if my additionally purchased products (wall bracket, cables) do not show up in time for my installation?
All our technicians are required to call you 24 hours prior to your scheduled installation to confirm the appointment. If you are still waiting for parts let the installers know and they will reschedule your appointment for you with us.Otherwise you can call 1-800-479-7803 and talk to an ambassador.Ambassadors are available Mon trough Fri 9AM to 6PM PST